Contact Method
The only official communication channel is the contact page on our official website. Customers can submit consultation, feedback, after-sales application and other demands through the fixed entrance of the contact page. We do not recognize any unofficial private contact channels.
Service Scope
Our customer service team provides comprehensive services including order inquiry, logistics consultation, product detail explanation, return and refund application, problem feedback and after-sales dispute handling. We are committed to solving all shopping-related problems for customers.
Service Response Rules
We will reply to valid customer messages within a reasonable business cycle. To ensure communication efficiency, please clearly describe your demands and attach relevant order information when submitting consultation. We adhere to polite, professional and standardized service attitudes for every customer.
Currency Settlement Rule
The unified settlement currency of all transactions on this website is US dollar. All product pricing, order settlement, refund transfer and expense calculation are based on US dollar, with no other currency settlement channels.
Customer Obligations
Customers shall abide by the website usage rules, and shall not use the platform to conduct illegal transactions, malicious returns, false feedback and other improper behaviors. We have the right to refuse service to users who violate the platform regulations.
After-sales Guarantee
We strictly abide by the shipping policy and refund policy to protect the legitimate shopping rights and interests of every customer. For abnormal order problems such as lost logistics and damaged goods, we will provide compensation and solutions in accordance with official regulations.
